BrainLive Refund Rules
The formal text behind the friendly version. Same promise, stiffer sentences. Effective date: February 11, 2026.
1. The Window
Refund eligibility runs for 60 calendar days beginning on the carrier-confirmed delivery date of the order. Requests received within the window are honored regardless of how much product has been used; opened jars are expressly covered.
2. What Is Refunded
The full product purchase price of the order, in the original currency, to the original payment method. Where a shipping fee was charged (the 2-jar pack's $9.99), that fee is non-refundable. Digital goods bundled with 3-jar and 6-jar packs remain yours and carry no charge-back value.
3. How to Request
Email [email protected] with your order number, or your full name and delivery ZIP code if the number is lost. No phone call, return-authorization form, or stated reason is required. We confirm receipt and the refund amount within 1 business day.
4. Returns, When Asked
In some cases we request return of unopened jars and provide a prepaid label; refusal of that request may limit the refund to opened product. We never require returning opened jars.
5. Processing Times
Refunds are issued within 5 to 7 business days of confirmation. Bank posting times vary and are outside our control; if 10 business days pass without the credit, contact us and we will chase it with the processor.
6. Limits
One refunded order per household per production cycle. Orders placed through channels other than this portal are outside the authorized chain and cannot be refunded by Ponderosa Wellness Supply, LLC; contact the seller who charged you.
7. Contact
Ponderosa Wellness Supply, LLC, 612 North Beaver Street, Suite 14, Flagstaff, AZ 86001. Email [email protected]. Phone +1 (928) 396-0417.