BrainLive Shipping, Without Surprises
Where your hamper is, when it will land, and what it costs to get it there. Short version: fast, tracked, and usually free.
Timing
Orders placed before 2pm Arizona time typically leave the same business day; everything else ships the next. Once the label prints you get a tracking email, and US delivery averages 3 to 6 business days door to door. Alaska, Hawaii, and PO boxes are all fine; remote routes occasionally add a day or two.
Cost
Free US shipping on the 3-jar and 6-jar packs. The 2-jar Starter Pair carries a flat $9.99, which is also the only shipping charge that exists anywhere on this portal; there are no handling fees, rush upsells, or checkout ambushes. We currently ship to US addresses only, a boundary that keeps the authorized chain auditable.
The Practical Bits
Need to fix an address? Email [email protected] quickly; we can edit anything that has not left the line. Hamper arrived dented, late, or short a jar? Same address, photos help, and we make it right without a debate. Refusing delivery is never required for a refund; the guarantee page explains the painless version, and refund rules holds the formal text. Wondering whether the jar inside is genuine? The batch check takes two minutes once it lands.