The BrainLive 60-Day Guarantee, Step by Step
A guarantee only counts if the exit is easy to find. Here is ours, written like we mean it, because we do.
The Deal in One Paragraph
Use BrainLive daily for up to 60 days from delivery. If your head does not feel clearer, or you simply change your mind, email us and we refund the purchase price of every pack on the order, opened jars included. No return-to-sender wrestling match, no "restocking fee," no quiz about your reasons.
How to Start a Refund
- Find your order number. It is in your confirmation email; if it has vanished into a spam folder, your name and delivery ZIP work too.
- Email [email protected]. Subject line "refund" and the order number is genuinely all we need; a sentence of feedback helps us, but it is optional.
- Get the confirmation. A human replies within one business day confirming the amount. Occasionally we ask you to return unopened jars with a prepaid label; opened jars stay with you either way.
- Watch the card. The credit posts to your original payment method, typically within 5 to 7 business days of confirmation.
The Fine Print, Unhidden
The 60-day clock starts on the delivery date your tracking shows, not the order date. The refund covers product price in full; the $9.99 shipping charge on the Starter Pair is the one thing that does not come back, since the carrier keeps it either way. One refund per household per cycle keeps the promise honest for everyone, and the 5 digital guides on the bigger packs are yours to keep regardless. The lawyer-grade version lives at refund rules, and it says the same thing in stiffer sentences.
Why We Can Afford This
Because most people do not use it. When the product is documented, batch-tested, and honestly described, refund requests hold around one in twelve orders, and nearly every review of the process mentions how quick it was. That is not generosity; that is the business model working. Ready to lean on it? Pick your pack.